Senior Program Manager, Music Customer Experience
Description
Description
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.
The MCX Team at Music creates experiences for music customers worldwide to discover and listen across all devices and platforms. We are a team of 400+ primarily tech roles that are builders of core and specific music benefits for every tier of Amazon Music. We create an immersive audio-first entertainment service, spanning music and spoken word, that connects customers, artists, and creators through music, stories, culture, and community. Our team mission is to deliver the best music and spoken word for fans, empowering them to discover, enjoy and share what they love. We are seeking a program manager who is the right leader to help us operate as a first class team here at amazon delivering on that mission!
Key job responsibilities
- tracking inputs and outputs of the music experience business
- owns mechanisms for our work and leadership review
- represents the experiences org across partnerships and process amazon-wide
- defines and maintains processes, culture and community internally to do our best work
A day in the life
- reports to the director/GM of MCX, as a peer with other senior managers and directors.
- runs MCX leadership team meetings and org-wide events, calendars, business reviews and other milestones and checkpoints where MCX rolls up to music-wide processes.
- checks in with key workstreams on data and prioritization, progress, launches and experiments in flight.
- updates and maintains goal status and projections
- gains understanding of velocity and unblocks teams
- partners with ICs and managers who own major workstreams
- general owner of the 'rhythm of business' for a large tech org
Requirements
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Benefits & Perks
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
How to apply
Apply via link
Amazon Music
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** Overview** Amazon Music is an immersive audio entertainment service that connects fans, artists, and creators through music, podcasts, and culture. Amazon Music brings fans closer to what they love, with curated and personalized playlists, artist livestreams, artist merch, and Amazon Exclusive podcasts. Prime members get access to over 100 million songs in shuffle mode, All-Access playlists, plus the largest catalog of top ad-free podcasts, included with their membership. Customers can upgrade to Amazon Music Unlimited for full, on-demand access to 100 million songs in HD and a growing catalog of Ultra HD and Spatial audio. Anyone can listen to Amazon Music by downloading the free Amazon Music app, or wherever they listen to music including Alexa-enabled devices.