SENIOR ACCOUNT MANAGER
Description
- Manage a growing portfolio of mid to high value brands, assisting them throughout their subscription, and handling monthly renewals
- Focus on driving strong retention, limiting churn and growing active users, whilst negotiating upsells to increase high value client portfolio
- Working closely with the team on the development of VIP account client engagement strategy, proactively bringing new ideas and approach to ensure we are driving the best in market service levels
- Regular, multi-channel client communication, driving a return to external client meetings as well as events, functions & entertainment to network and present where relevant – you will be the face of ANW for some of our biggest accounts
- Stakeholder management and collaboration with other ANW teams to ensure continued delivery of excellent customer service
- Regularly utilising relevant data sources to shape decisions, assess performance and identify opportunities
- Adopt the company’s core values of Passion, Performance, Innovation and Collaboration in the way you work with clients and other team members
Requirements
- 5+ years senior level account management, preference within music, content licensing or media
- Strong experience building outstanding, long term, relationships, delivering impeccable service levels and client support
- Experienced handling a range of tasks, alongside senior level meetings and presentations
- Proven ability handling commercials and utilising data to negotiate high value deals3
- Communication and interpersonal skills: Expertly manage multiple stakeholders internally and externally
- Commercial acumen: Strong ability to understand pricing, structuring deals and negotiation
- Organisation & Attention to Detail: Excellent organisational skills with ability to prioritise and respond to changing demands
- Initiative: Proactive in identifying opportunities and issues; whether this be in terms of licensing or a marketing idea, you’ll have the initiative to jump on it and give it wings
- Data and process driven: Good understanding of our data tools, and using relevant metrics to
- identify opportunities and make informed decisions
- Creative: Passionate about music and eager to be innovative in sharing this with our clients
- Dynamic: Handling a variety of tasks and challenges
- Ability to work as part of a team, build strong working relationships, and support team morale
Benefits & Perks
- Competitive (dependant on experience)
- Discretionary bonus
- Private Healthcare
- Holiday 25 days per annum plus 8 public holidays
- Pension
- Life insurance
- Volunteering opportunities
- Employee Assistance Programme
- Summer hours on Fridays (June to early Sept)
- Hybrid working pattern, 2 mandatory days in the office – Tuesday and Thursday
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Audio Network
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Audio Network is the music company for broadcasters, brands, creators and music fans everywhere, breaking down boundaries to deliver music seamlessly across the world. The company first disrupted the market landscape in 2001 with a unique proposition: simple and transparent licensing allowing creators to use music on multiple platforms, everywhere, forever. Audio Network now has an expansive catalogue of 150,000+ wholly-owned tracks created by 1,000+ renowned composers, singer-songwriters and known and emerging artists. These are curated into albums and playlists across every imaginable mood and genre. At the same time, regular recording sessions take place at some of the world’s best studios (including 150+ yearly sessions at Abbey Road Studios), enabling us to stay true to our brand promise of music of unrivalled quality. Since its inception 17 years ago, the business has grown exponentially. In fact, The Sunday Times lists Audio Network as one of the UK’s fastest growing companies (Tech Track 2011-2013; Profit Track 100 2013- 2015; SME Export track 2015; Les Champions de la Croissance 2017), and most acclaimed, having won the Queen’s Prize for Enterprise in 2018 (following previous wins of the 2008 Queen’s Award for Innovation and the 2012 Queen’s Award for International Trade). The company constantly invests in its people, its music and its clients, with offices in London (HQ), Los Angeles, New York, Paris, Toronto, Amsterdam, Sydney, Munich and Tokyo, and a staff of more than 150, including dedicated music consultants and experts. Under the leadership of CEO Robb Smith, and the guidance of our original founders Robert Hurst and Andrew Sunnucks, that model remains at the heart of the business as the company enters a new phase of expansion. Now we deliver music to the rest of the world with the same simple commitment: high-quality music, clear and simple licensing and seamless, innovative service.