Repertory Representative
Description
- Utilize a broad understanding of copyright rules and system functionality to perform research and update work records based on the information from various authoritative sources, including ASCAP registrations, member inquiries, and publisher and society portals
- Take appropriate action related to works and agreements in an effort to resolve member inquiries
- This includes but is not limited to work updates, establishing publisher relationships, acting as a liaison between members, PROs and Legal Counsel to resolve conflicting claims, reconciling our data with external PROs, submission of royalty-based adjustments, and compiling income data to account for high value transactions
- Maintain inquiry assignments and respond to all phone calls and e-mail in line with department guidelines
- Provide assistance and support to the department by participating in special projects and meetings in addition to daily tasks
- Provide administrative support for the team by running reports, providing productivity updates, recommending process improvements, and supporting new team members
Requirements
- Ability to follow written guidelines to resolve routine copyright-related questions and escalate uncertain matters to higher level staff
- Customer service mindset
- Basic math skills
- Ability to deduce resolutions with detailed research and logical problem-solving skills
- Ability to communicate professionally in writing and on the phone
- Proficiency in basic computer skills (Gmail, Google Calendar, virtual meeting applications (i.e. WebEx, Zoom, etc.)), Microsoft Office, Salesforce, remote working
- Ability to manage and prioritize a high-volume workload in accordance with deadlines
Benefits & Perks
- A choice of either network-only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network
- Vision plan that offers both in and out-of-network provider options
- 401(k) Plan that offers pre-tax, Roth, and an after-tax employee contribution option which includes a company match.
- An additional employer paid discretionary profit share contribution, regardless of your participation in the 401(k) Plan
- Generous time-off policy
- 12 company holidays
- 16 hours to volunteer with ASCAP Notes the Cause Volunteer Program
- Health care and dependent care flexible spending accounts
- Short-term disability insurance/salary continuation and long-term disability insurance
- Company provided basic life and accidental death and dismemberment insurance
- Employee gym discounts at select gyms
- Commuter benefits
- Voluntary pet health insurance
- Voluntary auto and homeowners insurance
- Voluntary employee, spouse, and dependent life insurance options
- Voluntary ID protection Coverage
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ASCAP
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The American Society of Composers, Authors and Publishers (ASCAP) is a professional membership organization of songwriters, composers and music publishers of every kind of music. ASCAP's mission is to license and promote the music of its members and foreign affiliates, obtain fair compensation for the public performance of their works and to distribute the royalties that it collects based upon those performances. ASCAP members write the world's best-loved music and ASCAP has pioneered the efficient licensing of that music to hundreds of thousands of enterprises who use it to add value to their business - from bars, restaurants and retail, to radio, TV and cable, to Internet, mobile services and more. The ASCAP license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. With over 650,000 members representing more than 11.5 million copyrighted works, ASCAP is the worldwide leader in performance royalties, service and advocacy for songwriters and composers, and the only American performing rights organization (PRO) owned and governed by its writer and publisher members.