Operations Supervisor
Description
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
Job title and summary that includes overarching responsibilities, as well as location (needs to be specific. If remote, we will need to post to internal boards the same day it is posted externally to be compliant with different state laws.) Try to make summary exciting, as this is the hook to entice potential candidates to continue reading and to apply.
What This Role Will Do
- Works directly with the Ops Manager and Security Supervisor to perform day of show duties
- Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities including Foundry access as well as our VIP program and seat upgrades
- Work through and correct guest concerns and complaints regarding security and customer service-related situations
- Follow up with Security and Guest Services teams to ensure that service standards are met
- Perform opening/running/closing duties according to Live Nation policy
- Inform guests of Music Hall amenities & make recommendations
- Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
- Suggestive selling of all venue products and services when applicable
- Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
- Create pre-shift sheet and relay information from management directly to staff
- Turn in all lost and found articles to Box Office
- Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
- Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
- Leads all pre-shift meetings prior to start of shift
- Communicate to M.O.D. any issues that guests or team members may have
- Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
- Responsible for completing incident reports and collecting witness statements
- Assist MOD with all ejection logs and incident reports
- Required to work Special Events that are scheduled throughout the venue
Requirements
What This Person Will Bring
Required:
- Responsible Alcohol Awareness Training Certification or Equivalent
- Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
- Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
- Prioritization of duties and effective communication skills
- Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
- Read guests in order to anticipate their needs
- Turn potentially negative situations into positive ones
- Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
- High School Diploma required
Preferred:
- Experience in a live music environment
- College diploma in related field
Physical Demands/Working Environment:
- Working environment is fast-paced, often loud and stressful
- Position requires extended periods of prolonged standing and working on your feet
- Must be able to lift or move up to 40 lbs using proper lifting techniques
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Live Nation Entertainment
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Recognized three years in a row by Great Place to Work® and named one of People Magazine’s Top 50 Companies that Care, Live Nation Entertainment is the global leader in live events and ticketing. With business operations and corporate functions across 5 major divisions, Ticketmaster, House of Blues, Concerts, Media & Sponsorship, and Artist Nation, we offer exciting opportunities across every discipline. Generous vacation, healthcare, and retirement benefits are just some of the perks we offer our full-time, global workforce. For any stage in your career, our benefits are designed to help you live life to the fullest. We offer student loan repayment, 6 months paid caregiver leave, Roadie Babies (bring your little ones & a caretaker on your work trips), Music@Home (cultivate your little ones music interest), and tuition reimbursement for ongoing career development. Plus, you'll have access to free concerts, festivals, and more through our exclusive employee ticket concierge.see more