Description

About the job
Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and ensure that they are rewarded for their creations. Over a century in the making, we are a global leader in the industry and always take centre stage.
The Role
We are looking for a Member Support Advisor to provide support to the general membership  of  PRS for Music, handling, investigating and resolving high volumes of member contacts and queries to agreed quality, productivity, adherence and availability standards
As our Member Support Advisor, some of your day to day duties will include….
Support our members through email, calls and other channels
Provide support to 3rd parties internally and externally to support queries
Undertake training and keep up-to information to provide the most Accurate information to our members and colleagues.
Support the team leadership with the development of process to better service our members
Partake in group days and feedback sessions to develop of process through technology and knowledge
For a full list of duties, please email the recruitment team and request a copy of the job description.

Requirements

At PRS for Music, we want you to bring the best version of yourself to work every day. Along with being whoever you want to be, you will also have…
Experience working in a fast-paced target-driven customer focussed environment
GCSEs in Maths and English and educated to a minimum A Level standard, or equivalent
Knowledge of PRS for Music
Proficiency in working with various software platforms - such as Microsoft Office including Excel, CRM systems e.g. Salesforce and internal bespoke data systems
The capability, desire and commitment to learn how to manage complex queries and develop skills to progress and grow within PRS for Music
We know that the world isn’t always ideal, so please don’t rule yourself out if you have other qualities to bring to the party.

Benefits & Perks

What’s in it for you?
Joining the band here at PRS for Music is so much more than just a day job! Below are just a few notes that set us apart from the crowd.
We trust, value, and support our people to make the difference
We believe that diversity of thought and experience provides the platform for innovation and creativity
We are consciously inclusive and have 7 Affinity Groups which you can join and make an impact - LGBTQ+, Mental Health, Parents & Carers, Ethnicity, Gender, Disability (including neurodiversity) and Social Economic.
Our benefits
We invest in the development of our people to drive our ambitions forward
Our Rhythm allows for flexibility at the start, middle and end of your working day
We offer hybrid working , allowing you to work remotely and from our London Bridge Hub
We know time to rest and recharge is important therefore we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days
Work from anywhere in the world, for up to 8 weeks of the year
We offer a range of family friendly leave including enhanced maternity & paternity, grandparent, fertility, reproductive and menopause support.
A whole range of other benefits, including retail discounts, time off to volunteer with our charity partners, gym discounts and the option to spread the cost of your travel into the office via a season ticket loan or bicycle loan.

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PRS for Music

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PRS for Music represents the rights of songwriters, composers and music publishers in the UK and around the world. As a membership organisation it works to ensure that creators are paid whenever their musical compositions and songs are streamed, downloaded, broadcast, performed and played in public. In 2021, 27 trillion performances of music were reported to PRS for Music with £677.2m paid out in royalties to its members, making it one of the world’s leading music collective management organisations. PRS for Music’s public performance licensing is now carried out on PRS for Music’s behalf by PPL PRS Ltd, the new joint venture between PPL and PRS for Music. **Our purpose** To grow and protect the value of music rights entrusted to us. **Our code** To fairly and accuratley distribute royalties with market-leading transparency and efficiency. **Our vision** To provide world-leading music rights management services for our rightsholders and music users delivering:

Job Details

Posted on Jul 20

London, England, UK

Full time

Mid