Manager, Operations (Peacock Theater)
Description
- Oversee, direct, and manage the venue’s loading dock operations and staff to ensure efficient operations. Coordinates with the Event Services team the loading dock operations to ensure that all established campus policies regarding access are followed.
- Perform oversight and management of the third-party janitorial contractor, ensuring that the venue is maintained at a world class level of cleanliness.
- Set work standards and expectations for the janitorial project manager and operations utility personnel and evaluates work performance.
- Conduct regular quality control walkthroughs of the venue and documents maintenance, safety, and cleanliness issues. Tracks and logs findings and assist in distributing work orders to the proper departments for correction.
- Oversee and manage the established operating budgets for janitorial supplies and operations utility. Maintains supply inventories and orders supplies.
- Inspects back of house operations and ensures that policies and procedures are followed. Maintains records and reports issues to senior management.
- Key stakeholder in developing and managing venue’s safety programs, in accordance with the Injury and Illness Prevention programs. Produces monthly safety topics and tracks team member safety training.
- Enforce sustainability programs focused on reducing the waste stream activities from the LA LIVE campus (e.g., food composting, grease waste, cardboard recycling). Works with sustainability coordinator, third party tenants, and service providers on compliance.
- Inspect and assist with the management of special event load ins and/or outs ensuring that the venue’s property is not damaged. Provides inspection report of damages and works with event teams to bill events for repair costs.
Requirements
- A minimum education level of: BA/BS Degree in related field
- A minimum of 4-6 years of related work experience in a live entertainment facility (i.e. theatre, arena, sports venue, concert venue, stadium).
- Work experience in an events-based theater or venue (seated venue is a plus).
- Experience working with and managing department operating budgets.
- Previous experience in direct employee management, supervision and conflict resolution.
- Possess understanding of Local 501 Operating Engineer Union Contract.
- Proficiency in Microsoft Office Suite, Outlook, Word, and specifically Excel.
- Must be able to multi-task in a fast-paced environment.
- Must possess knowledge of the maintenance in operational trade and how it applies to building management.
- Must possess basic knowledge of production and how it applies to events in theater management.
- Must have great written and verbal communication skills.
- Must possess the ability to self-motivate.
- Ability to work long irregular hours for an extended periods of time as dictated by events and schedule (including nights, weekends and holidays).
- Managerial experience in a fast-paced music venue and or theater environment
- Experienced in crowd control dynamics.
- General knowledge of CA Artist tax franchise, excel and Microsoft Office proficient
Benefits & Perks
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Peacock Theater
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Peacock Theater hosts over 120 music, family, dance and comedy acts, award shows, televised productions, conventions and product launches with over 500,000 people passing through the doors annually. The 7,100-seat theater offers guests mid-sized intimacy, with no seat further from the stage than 220 feet. Peacock Theater offers 12,000 square feet of VIP & hospitality areas, 10 dressing rooms and state of the art technology making it is a favorite indoor venue for performers and fans alike. Since opening in October 2007 with six sold out shows featuring the Eagles and Dixie Chicks Peacock Theater has hosted the likes of Alan Jackson, Katy Perry, Charlie Wilson, Juan Gabriel, Aretha Franklin, Ed Sheeran, John Fogerty, Gabriel Iglesias, Kanye West, Marc Anthony, Sesame Street Live, John Legend, The Avett Brothers, Neil Young, Steely Dan, Trey Songz, Kelly Clarkson, Rush, Yanni, Nicki Minaj, Juanes, Cat Stevens, The American Idol Finale shows, Michael Jackson’s This is It, The Hunger Games and Twilight Movie Premieres and many more. Peacock Theater is home to the American Music Awards, ESPYs, Primetime Emmy Awards, BET Awards, People’s Choice Awards, Radio Disney Music Awards, 2010 & 2011 MTV Video Music Awards, 2014 & 2015 MTV Movie Awards and the 2013 Rock N’ Roll Hall of Fame. Peacock Theater is centrally located within L.A. LIVE, a 4 million square-foot/$2.5 billion downtown Los Angeles sports, entertainment and residential district adjacent to Crypto.com Arena and the Los Angeles Convention Center. L.A. LIVE also features a 54-story, 1000 room convention “headquarters” hotel (combining the JW Marriott and The Ritz-Carlton brands and 224 luxury condominiums – The Ritz-Carlton Residences at L.A. LIVE, The Novo (a 2,200 capacity live music venue), a 14-screen Regal Cineplex, ESPN West Coast broadcast facilities and over 20 restaurants and dining options.