Manager, Member Operations
Description
- Deepen relationships with members, particularly as it relates to providing support and communicating processes around partner integrations, content policies and deliveries, and rights management tools.
- Maintain a commercial and strategic outlook as it relates to Merlin’s partnerships, leading collaborations with digital partners and managing day-to-day support and trouble-shooting issues for independent labels and distributors.
- Actively contribute to and even lead Merlin meetings with members and with digital partners, learning about the needs of each, staying atop of marketplace opportunities and contributing to the development of tools and processes that serve Merlin members’ ability to maximize the value of their Merlin partnerships.
- Working alongside supply chain providers to ensure efficiencies and timely information exchange.
- Organising and distributing a broad set of marketplace communications to Merlin members.
- Assist in operationalising new agreements with DSP partners, as well as keeping operational and technical information up to date and clearly communicated to members on an ongoing basis.
- Work cross-functionally across the organisation, in the development of new tools and processes to improve member integrations, rights management and performance with key digital partners.
Requirements
- Minimum 3 years experience working in a Digital/Content Operations role with music labels, distributors, artist services companies and/or digital music companies.
- Excellent written and verbal communication skills with a disciplined adherence to commercial awareness and confidentiality.
- Confidence to lead discussions with digital partners and Merlin members.
- Comfortable working in a fast paced environment requiring both great attention to detail and working across multiple projects.
- Strong interpersonal skills, able to work with clients of all personalities.
- Must be a team player willing to ask questions and take ownership of responsibilities.
- Excellent organizational and problem-solving skills, integrity and work ethic.
- Previous experience working with music metadata management, DDEX deliveries and DSP rights/content management tools.
- Experience in managing projects and teams.
- Previous experience with various partner opportunities available to Merlin members.
- Proficiency with Merlin member dashboard and backend.
- Proficiency with computer applications including Excel/Pivot Tables, Google Forms/G Suite, Freshdesk, WebinarJam and contact management systems.
Benefits & Perks
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Merlin
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**The independent’s digital music licensing partner** **Who We Are** Merlin provides independents the means to own their future. We are a member led, music focused organization. We provide digital music licensing for independents across the globe. Members benefit from Merlin’s premium deals, but work directly with key digital partners, to help them compete at the highest levels. Merlin’s collective approach has enabled our membership to grow to represent 15% of the global market share. **The Team** As a member led and music focused organization, the senior leadership and our entire team is here only to serve the needs of our members and support the artistry of their music. Merlin has offices in London, New York, and Tokyo, but we think locally, regionally, and globally to add value to our members.