Junior Ecommerce Manager

Universal Music Group team

Description

Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The A Side: A Day in The Life
UMUK value e-Commerce as a key foundational channel to connect artists and fans.
We are seeking a passionate and motivated Junior eCommerce Manager to oversee a selection of evergreen artist stores and support store managers across Universal labels. From product set up through to album pre-order campaigns on artist stores; we are looking for an ecommerce retail store manager enthusiastic about providing the best possible customer experience to music fans.
This Junior eCommerce Manager will work closely with one of Universal’s frontline labels to deliver results from multiple artist’s eCommerce stores, as well as support our team of store managers with product set up and ecommerce best practise across Universal’s eCommerce stack. This is an exciting, challenging, and fast-paced role to help manage several incredible artist ecommerce stores.

Requirements

The B Side: Skills & Experience
Be Operational & Collaborative
  • Daily store management of a portfolio of artist stores, managing basic theming and UX, product set up, merchandising and category management in line with eCommerce best practice.
  • Project manage the day-to-day activities & future projects on our PM tool Monday.com, collaborating with the wider central team and the label
  • Work with e-Commerce Ops and Customer Service to resolve issues on supply chain, ensure products stay in stock and constantly measure the customer feedback loop; ensure customer happiness and loyalty.
  • Manage the eCommerce release schedule with the Label/RO contact.
  • Manage relationships with our key partners in the e-Commerce space, notably the label, tech team, operations team and customer service.
**Be Administrative **
  • Work with the Label/RO in delivering sales, stock, and store performance reporting.
  • Implementation & ongoing management of SEO and meta-tagging across stores.
  • Utilise functionality of the Shopify stack to create amazing customer journeys and experiences for the label’s artist stores.
Person Specification
Necessary
  • A passion for and understanding of eCommerce, with a keen eye for what makes a great customer experience on stores
  • Strong problem-solving skills
  • An understanding of site performance metrics
  • Understanding of SEO best practices
  • CMS experience, preferably within eCommerce
  • Desirable
  • Shopify experience and the ability to work with store CMS and themes
  • Experience of working with stock management and/or order management systems
  • Experience of working within fashion, lifestyle or music ecommerce
  • Ability to execute tasks with accuracy in a high-pressure, fast-paced agile environment

Benefits & Perks

Bonus Tracks: Your Benefits
  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan available
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)

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Universal Music Group logo

Universal Music Group

Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries. Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans. Universal Music Group's labels include A&M Records, Astralwerks, Blue Note Records, Capitol Christian Music Group, Capitol Records, Capitol Records Nashville, Caroline, Decca, Def Jam Recordings, Deutsche Grammophon, Disa, Emarcy, EMI Records Nashville, Fonovisa, Geffen Records, Harvest, Interscope Records, Island Records, Machete Music, MCA Nashville, Mercury Nashville, Mercury Records, Motown Records, Polydor Records, Republic Records, Universal Music Latino, Verve Label Group, Virgin Records, Virgin EMI Records, as well as a multitude of record labels owned or distributed by its record company subsidiaries around the world. UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and branding services to recording artists and entertainment brands around the world. Universal Music Group is a Vivendi company.

Job Details

Posted on Apr 19

London, England, UK

Full time

Junior