Junior CRM Manager
Description
- Develop creative and innovative ways to increase engagement and promote database growth across all Polydor UK artist CRM touchpoints
- Devise communication strategies for out of cycle Polydor artists, utilising new technologies and developments in CRM systems
- Ensure Polydor UK’s CRM data is best optimised for segmentation across all channels
- Create inspiring, original and forward-thinking CRM plans that nurture our existing fans whilst also acquiring new ones.
- Work closely with the eCommerce & Label Marketing teams to increase CRM driven revenues.
- Develop Polydor’s CRM strategy across all channels
- Become competent with all centrally provided CRM systems, technology stack and analytical tools
- Create best in class campaign examples and campaign plan templates to assist with future campaign planning
- In-depth data analytics to produce monthly performance reports & campaign analysis for both the label and it’s artists
- Supporting the Polydor CRM Manager on adhoc and regular reporting and campaign activity as needed
- Analysis of Polydor’s CRM campaigns in order to provide recommendations for future activity
- Be the keeper of our consumer data integrity under the new GDPR and data protection guidelines.
- Nurture and grow new CRM channels opportunities
Requirements
- Proven experience working in CRM, Fashion/Entertainment or in a Digital Agency managing multiple accounts
- Capable of managing and effectively segmenting global databases
- Knowledge of best practice CRM campaigning and ability to create engaging, creative and innovative CRM campaign plans with a focus on driving data acquisition and increasing conversion on our artist stores
- Awareness of current trends within consumer marketing, with experience in mobile messaging and interest in exploring new CRM technologies
- Knowledge of privacy requirements and restrictions under GDPR
- Experience working with enterprise level CRM systems, deploying campaigns, pulling reports, planning consumer journeys and analysing audiences
- Able to product adhoc and regular reports of CRM campaigns, managing multiple reporting datasets in Excel, Looker Studio and internal reporting systems
- Confident in creating and delivering presentations on campaign plans and performance
- Proven experience planning and executing campaign testing, analysing the results to produce best practice recommendations and implementing findings
- A good working knowledge of Google Analytic tools, tracking parameters & analysis.
- Excellent IT skills including competency across all Microsoft packages, especially Excel and Powerpoint.
- HTML coding skills and image manipulation
- Experience working on CRM automations triggered from Ecommerce platforms e.g. Shopify
- Understanding of CRM within the music industry space with experience in digital campaigning for artists
- Experience running lead generation campaigns with paid media teams, measuring ongoing ROI from new subscribers driven
- Previous use of enterprise level link tracking software
- Experience using project management software e.g. Monday.com or Trello
- Excellent attention to detail
- Flexible and able to prioritise own workload
- Ability to work in a fast paced environment, supporting multiple stakeholders
- Strong interest in consumer marketing and exploring innovative new technologies
- Good communication skills, able to present ideas and work collaboratively with the marketing, audience and Ecommerce teams
- Interest in music with a knowledge of current trends and Universal Music roster
Benefits & Perks
- Group Personal Pension Scheme (between 3% and 9%)
- Private Medical Insurance
- 25 paid days of annual leave
- Interest Free Season Ticket Loan available
- Holiday Purchase scheme
- Dental and Travel Insurance options
- Cycle to Work Scheme
- Salary Sacrifice Cars
- Subsidised Gym Membership
- Employee Discounts (Reward Gateway)
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Universal Music Group
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Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries. Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans. Universal Music Group's labels include A&M Records, Astralwerks, Blue Note Records, Capitol Christian Music Group, Capitol Records, Capitol Records Nashville, Caroline, Decca, Def Jam Recordings, Deutsche Grammophon, Disa, Emarcy, EMI Records Nashville, Fonovisa, Geffen Records, Harvest, Interscope Records, Island Records, Machete Music, MCA Nashville, Mercury Nashville, Mercury Records, Motown Records, Polydor Records, Republic Records, Universal Music Latino, Verve Label Group, Virgin Records, Virgin EMI Records, as well as a multitude of record labels owned or distributed by its record company subsidiaries around the world. UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and branding services to recording artists and entertainment brands around the world. Universal Music Group is a Vivendi company.