Hard Rock Hotel Vibe Manager
Description
- As music is our differentiator, the Vibe Manager plays a crucial role in bringing Hard Rock’s culture and ethos to life on a property level.
- The Vibe Manager supports music, marketing and culture initiatives; managing creative projects from concept to completion, while maintaining integrity of brand voice and translating marketing objectives into creative strategies to drive revenue and build brand awareness. This person is the in-house music expert and builds business/market share by utilizing brand music programs to leverage as Hard Rock's differentiator in the hospitality space.
- A good Vibe Manager is a self-starter who sees opportunity in the tools provided and is dedicated to guest experience. This person is passionate about music and enthusiastic about sharing this passion.
- Manage in-house music system; work with corporate music team to craft unique, location-specific playlists based on day part and overall property vibe.
- Oversee and mange brand programs and events (i.e. Sound of Your Stay, Pop-up entertainment, live performances, Pool activations, etc.).
- Craft and maintain a live music program
- Manage/maintain all SOYS-related equipment and implement the programs.
- Serve as subject matter expert for the property on music, memorabilia, SOYS and all other Vibe-related initiatives
- Organize and manage local events to showcase the property and brand while demonstrating music industry connection
- Work with sales team to implement SOYS, music and memorabilia into group sales.
- Conduct Memorabilia tours and develop associated collateral
- Provide regular, ongoing music-related content for Facebook, Instagram, Twitter and other social outlets per the direction of the on-property social media team and brand standards
- Implement brand amenity programs and ensure effective utilization of music across the property
- Evaluate and adjust overall guest experiences based on interaction with guests, industry trends, corporate initiatives, etc.
- Serve as brand ambassador to establish and nurture relationships with celebrities, talents (bands, DJs, etc.) and the local community.
- Collaborate with internal and external business partners to initiate agreements with entertainment artists for local support and performances
- Liaise with corporate Brand Experience team to develop/gather submissions for Hard Rock TV
- Participate in the Hotel’s Culture Club
- Monitor Quality Assurance Program results, create and execute action plans where applicable to Hard Rock brand programming (Sound of Your Stay)
Requirements
- Must have a degree from an accredited institution or any combination of education and experience equivalent to graduation from a college or any other combination of education, training or experience that provides knowledge, skills and abilities
- Minimum of 3 years of work experience in hospitality industry with proven track record of success.
- Previous work experience in the music and/or entertainment industry required.
- Must possess deep understanding of local music scene, lifestyle hotels/premium dining and nightlife.
- Basic technical knowledge of guitars, turntables and streaming music systems.
- Must possess strong communication and listening skills, excellent speaking, reading and writing.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy.
- Multiple language abilities preferred, fluency in English required.
- Must be eligible to work in the UK
Benefits & Perks
- Enjoy a stay in our hotels for as little as £30 per night, plus get rooms for Family & Friends for as little as £45!
- Half price food and drink at any GLH hotels, for you and your friends!
- Generous employment Referral Scheme Program - up to £1000 per friend
- Money off your shopping at Tesco’s, Boots, H&M, John Lewis, M&S, ASOS, Apple, The North Face and many more high street stores
- Reduced gym memberships and online classes
- Access to 24/7 Employee Assistance Programme – anonymous help, advice and support on any issues you may be experiencing.
- Pension Scheme - additional employer contribution
- Access to a wide range of online training resources
- Apprenticeships available ...and many more!
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glh Hotels
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We stand for Great London Hospitality. We don’t think of ourselves as a hotel business, we’re in the business of creating moments to remember. We unite passionate people and incredible locations to host the best London experience possible. We promise that every trip to the capital with us will deliver unforgettable hospitality. We are the largest hotel owner-operator in London with 5,000+ bedrooms and 130+ meeting and event spaces across the capital. But what makes glh so distinctive is that we are full of potential and possibilities. We love to question and challenge the way things are done. We are motivated. We are digital and technical but we’re human, too. We are energised, active and expert and all this filters through all our communications. We connect one-to-one with investors, developers, colleagues, partners, clients and guests to create the most successful, enjoyable and profitable experience for us all. We are, at our heart, a people company and connect one‐to‐one with investors, developers, colleagues, partners, clients and guests to create the most successful, enjoyable and profitable experience for all of us.