Guest Services Representative-Internal Only (Peacock Theater)
Description
- Greet VIP and regular guests as they enter.
- Provide guests with directions.
- Distribute promotional items.
- Control ticket and credential access points.
- Assist with information requests.
- Ensure guests exit venue safely.
- Assist guests during emergency situations.
- Communicate effectively via radio transmission.
- Handle all equipment with care.
- Perform a thorough visual inspection of work areas.
- Management and Supervisory team
- Provide mobility escorts and general assistance to deliver inclusive service to guests with disabilities.
- Notify Supervisor of guest complaints and assist in diffusing situations.
- Effectively and calmly interact with angry or emotional guests and Team Members.
- Maintain company confidentiality.
- Complete all assigned tasks within the guidelines and deadlines set by Guest Services
- Check tickets/credentials for guests attempting to enter the building, access seating sections, or enter VIP entrances.
- Use precautions and follow safety guidelines.
- Other assigned duties from Guest Services Management and Supervisory team.
- Communicate effectively via radio transmission.
- Handle all equipment with care.
- Perform a thorough visual inspection of work areas.
- Complete all assigned tasks within the guidelines and deadlines set by Guest Services Managers and Supervisors.
- Maintain company confidentiality.
- Use precautions and follow safety guidelines.
- Other assigned duties.
Requirements
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 1 year of related work experience.
- Reliable, punctual, and regular in attendance with good communication skills.
- Friendly, outgoing personality.
- Maintain a high standard of grooming.
- Ability to take direction well and work well with others.
- Must be available to work at least five (5) evening events per week; including all weekend (Friday, Saturday, and Sunday) events, possibly until 12:00 am or later.
- Able to stand for multiple hours (4-6 hours per shift), lift/push/pull 30 lbs. and work any position, including elevator shifts.
- Perform a variety of duties, often changing from one task to another of a different nature without the loss of efficiency or composure.
- Use excellent customer service skills when interacting with guests, vendors, and employees.
- Ability to memorize, recollect, and quickly retrieve relevant information.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Minimum of six (6) months of Usher/Ticket-Taker experience at Peacock Theater/Crypto.com Arena
- Basic typing and computer skills, including Microsoft Office applications (Outlook, Word, Excel)
- Bilingual (Spanish) a plus, but not required.
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Peacock Theater
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Peacock Theater hosts over 120 music, family, dance and comedy acts, award shows, televised productions, conventions and product launches with over 500,000 people passing through the doors annually. The 7,100-seat theater offers guests mid-sized intimacy, with no seat further from the stage than 220 feet. Peacock Theater offers 12,000 square feet of VIP & hospitality areas, 10 dressing rooms and state of the art technology making it is a favorite indoor venue for performers and fans alike. Since opening in October 2007 with six sold out shows featuring the Eagles and Dixie Chicks Peacock Theater has hosted the likes of Alan Jackson, Katy Perry, Charlie Wilson, Juan Gabriel, Aretha Franklin, Ed Sheeran, John Fogerty, Gabriel Iglesias, Kanye West, Marc Anthony, Sesame Street Live, John Legend, The Avett Brothers, Neil Young, Steely Dan, Trey Songz, Kelly Clarkson, Rush, Yanni, Nicki Minaj, Juanes, Cat Stevens, The American Idol Finale shows, Michael Jackson’s This is It, The Hunger Games and Twilight Movie Premieres and many more. Peacock Theater is home to the American Music Awards, ESPYs, Primetime Emmy Awards, BET Awards, People’s Choice Awards, Radio Disney Music Awards, 2010 & 2011 MTV Video Music Awards, 2014 & 2015 MTV Movie Awards and the 2013 Rock N’ Roll Hall of Fame. Peacock Theater is centrally located within L.A. LIVE, a 4 million square-foot/$2.5 billion downtown Los Angeles sports, entertainment and residential district adjacent to Crypto.com Arena and the Los Angeles Convention Center. L.A. LIVE also features a 54-story, 1000 room convention “headquarters” hotel (combining the JW Marriott and The Ritz-Carlton brands and 224 luxury condominiums – The Ritz-Carlton Residences at L.A. LIVE, The Novo (a 2,200 capacity live music venue), a 14-screen Regal Cineplex, ESPN West Coast broadcast facilities and over 20 restaurants and dining options.