Description

Job Overview
The Global Member Services Representative provides customer service to ASCAP’s members via telephone, email, and ASCAP’s proprietary online account management system (Member Access). The position serves the goals of the ASCAP Global Members Services department in ensuring ASCAP writers, publishers, and internal partners receive the best experience possible.
Areas Of Responsibility And Accountability
Member Customer Service:
Provide customer service to ASCAP’s writer and publisher members via telephone, email, and ASCAP's proprietary online account management system
Communicate effectively with individuals from both within and outside of the organization in order to resolve writer and publisher member issues and answer all questions
Resolve and track both inquiries and other types of incoming requests by researching and rectifying any issues that may be raised by writer and publisher members and/or their representatives
Inquiry subjects vary, but are often related to the following:
Performance crediting
ASCAP’s repertory
Royalty distribution
Overpayment recoupment
International collections and distributions
Membership elections
General membership concerns
Escalate and resolve member issues by effectively leveraging your expert knowledge of ASCAP’s business, communicating with other departments within ASCAP as necessary
Use sound judgment to determine if claims need to be escalated
Distribution Support
Liaise with members on behalf of ASCAP’s Distribution Team whenever additional information is required to process a writer or publisher claim
Liaise with other departments to seamlessly resolve member issues

Requirements

Qualifications And Requirements
Bachelor’s degree
Excellent administrative, written, and verbal communication skills
The ability to clearly and simply communicate complex issues
Skilled at prioritizing multiple tasks or projects simultaneously
Self-motivated and organized to ensure internal and external responsiveness
Effective and creative problem solver
Prior customer service experience
Knowledge of ASCAP’s systems, policies, and procedures is a plus
Interest in music and the music industry is a plus

Benefits & Perks

Compensation & Benefits
Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following:
A choice of either network-only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network
Vision plan that offers both in and out-of-network provider options
401(k) Plan that offers pre-tax, Roth, and an after-tax employee contribution option which includes a company match.
An additional employer paid discretionary profit share contribution, regardless of your participation in the 401(k) Plan
Generous time-off policy
12 company holidays
Health care and dependent care flexible spending accounts
Short-term disability insurance/salary continuation and long-term disability insurance
Company provided basic life and accidental death and dismemberment insurance
Employee gym discounts at select gyms
Commuter benefits
Voluntary pet health insurance
Voluntary auto and homeowners insurance
Voluntary employee, spouse, and dependent life insurance options
Voluntary ID protection Coverage
Occasional travel for in-person meetings may be required.
Please be aware that ASCAP is not a nut-free or other allergen-free workplace.
ASCAP is an equal opportunity employer. All ASCAP employment decisions are made on the basis of individual qualifications and performance and not on the basis of race, national origin, ethnicity, sex, age, marital status, sexual orientation or preference, gender identity, genetic information, disability, handicap, color, creed, religion, veteran status, or any characteristic protected by applicable federal, state or local laws.
The anticipated base salary range for this position is $50,000.00 to $50,000.00 and will be determined on an individualized basis depending on several factors that are unique to each candidate including geographic location (due to differences in the cost of labor), skills, education and prior relevant experience.

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ASCAP

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The American Society of Composers, Authors and Publishers (ASCAP) is a professional membership organization of songwriters, composers and music publishers of every kind of music. ASCAP's mission is to license and promote the music of its members and foreign affiliates, obtain fair compensation for the public performance of their works and to distribute the royalties that it collects based upon those performances. ASCAP members write the world's best-loved music and ASCAP has pioneered the efficient licensing of that music to hundreds of thousands of enterprises who use it to add value to their business - from bars, restaurants and retail, to radio, TV and cable, to Internet, mobile services and more. The ASCAP license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. With over 650,000 members representing more than 11.5 million copyrighted works, ASCAP is the worldwide leader in performance royalties, service and advocacy for songwriters and composers, and the only American performing rights organization (PRO) owned and governed by its writer and publisher members.

Job Details

Posted on Nov 11

New York, NY, USA

Full time

Junior

$50K