Description

We are now looking for a German-speaking Customer Success Manager to join our Customer Success team in either Stockholm or work remotely from Germany.
Job description
We are strengthening our global Customer Success team with a Customer Success Manager to manage a portfolio of direct clients, focusing on nurturing and growing Epidemic Sound’s existing B2B business in EMEA. Our Enterprise customers range from production companies, advertising agencies, digital publishers, and brands with audiovisual media at their core.
As a Customer Success Manager, your responsibilities will include:
Manage all post-sales activity for Epidemic Sounds top enterprise customers through strong relationship-building, planning, and execution
Act as the main point of contact throughout the customer’s lifecycle, define success plans with clear deliverables,
Onboard, develop, and nurture new customers with a focus on actively increasing product adoption and engagement
Manage renewals, expansion, and churn
Increase customer retention by conducting regular check-in calls and performing quarterly business reviews for alignment of objectives and outcomes
Function as the customer advocate and provide internal feedback on how Epidemic Sound can better serve our enterprise customers
Work with our sales, technology, and marketing teams to meet our customers' expectations
This is a full-time position to join our Hamburg team remote or hybrid- remote, reporting to the Head of Customer Success, EMEA
Who are you?
You will be managing a portfolio of customers, responsible for their onboarding, adoption, expansion, and renewal. To truly succeed in this role, you are passionate about creating value. Creative, energetic, and self-driven, you can make a direct connection between our customers' strategic goals and how our library is used. You love meeting new people and business leaders. You are a self-starter who takes the necessary initiatives to get things done and your impeccable social skills turn strong relationships into solid business opportunities.

Requirements

It would be music to our ears if you have:
4+ years of Customer Success, account management, or SaaS sales experience
Fluency in German, both written and spoken
Strong communication skills and technical aptitude
Great relationship-building qualities, effective communicator, which includes being a great listener and observer as well as a strong presenter
A self-starter who takes initiative to get things done
A positive, team-first attitude
Familiarity with Salesforce or Customer Success Platforms such as Totango, Gainsight, or Planhat
Passionate about helping customers escalate their business through Music, Media, and SaaS solutions
Fluency in English is required. Fluency in other European languages is merit

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Epidemic Sound

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At Epidemic Sound we are reinventing the music industry. Our carefully curated catalog, with over 35,000 tracks, is tailored for storytellers, streaming services, and in-store soundtracks. Countless clients around the world, from broadcasters, production companies, DSPs, and YouTubers rely on our tracks to help them tell their stories. Epidemic Sound’s music is heard in hundreds of millions of online videos daily, across millions of playlist streams, and in thousands of in-store locations. Headquartered in Stockholm, we’re spread across offices in New York City, Los Angeles, Seoul, Hamburg, and Amsterdam. We’re growing fast, have lots of fun, and are taking the music industry with us.

Job Details

Posted on Mar 29

Hamburg, Germany

Full time

Mid

Epidemic Sound

Customer Success Manager (German Speaking)

Description

Requirements

Job Details