Customer Service Associate
Description
- Receive and handle a high volume of affiliate inquiries via email, occasionally via phone.
- Manage and update database records.
- Researches as required to troubleshoot customer problems related to Online Services.
- Analyze, interpret and process documentation and forms.
- Receive, research and respond to various inquiries via email, postal mail and telephone.
- Effectively communicate BMI’s policies and procedures to internal and external customers as it relates to administration, account maintenance, copyright counterclaims/discrepancies, and Online Services.
- Review and manage writer and publisher affiliate catalogs to ensure the accurate distribution of royalties.
- Identify common problems and escalating them to management. Work closely with the team to achieve department mission and vision.
- Research and prepare royalty adjustment requests as necessary.
- May assist in training of new team members to improve overall knowledge, quality, and quantity.
- Work on special projects as needed.
- Other duties as assigned.
- Regular attendance.
- Supports our BMI Core Values and cultivates a culture of diversity and inclusion.
Requirements
- Possess a working knowledge of the music industry and music publishing.
- Experience working with and maintaining database systems, reports, word processors and spreadsheets.
- Strong analytical skills and attention to detail.
- Ability to interact professionally, both written and verbally, with a diverse population of internal and external customers.
- Proficiency in Microsoft Office.
- Independent thinker who is self-motivated and able to work on multiple tasks simultaneously.
- Effectively use research skills to solve problems.
- Ability to prioritize multiple assignments to meet deadlines.
- Strong typing and proofreading skills.
Benefits & Perks
- Health, dental, and vision insurance
- 401K with employer match
- Flexible spending accounts
- Paid vacation and paid sick/personal time
- 12 paid calendar holidays
- Paid volunteer time off
- Summer hours that offer more time for fun in the sun
- Company paid life insurance
- Up to 12 weeks paid parental leave
- Tuition assistance for qualified team members
- Commuter benefits (New York)
- Amazing and engaging culture
- Employee Resource Groups
This job has expired but you can still explore other open positions from the same company or find new ones from our amazing selection.
Broadcast Music, Inc.
Discover more jobs
**Overview** Celebrating over 80 years of service to songwriters, composers, music publishers and businesses, Broadcast Music, Inc.® (BMI®) is a global leader in music rights management, serving as an advocate for the value of music. BMI represents the public performance rights in over 20.6 million musical works created and owned by more than 1.3 million songwriters, composers, and music publishers. The Company negotiates music license agreements and distributes the fees it generates as royalties to its affiliated writers and publishers when their songs are performed in public. In 1939, BMI created a groundbreaking open-door policy becoming the only performing rights organization to welcome and represent the creators of blues, jazz, country, and American roots music. Today, the musical compositions in BMI’s repertoire, from chart toppers to perennial favorites, span all genres of music and are consistently among the most-performed hits of the year. For additional information and the latest BMI news, visit bmi.com, follow us on Twitter and Instagram @BMI or stay connected through Broadcast Music, Inc.‘s Facebook page. Sign up for BMI’s The Weekly™ and receive our e-newsletter every week to stay up to date on all things music. #MusicMovesBMI