Copyright Administration Lead
Description
About TuneCore:
Before TuneCore, artists needed a label to sell their music online. In 2006, we changed the game by partnering with digital stores and streaming platforms to enable any musician to sell their songs worldwide while keeping 100% of their sales revenue. Today, TuneCore is the leading music distribution service for independent artists worldwide. Headquarterd in Brooklyn, NY, TuneCore is owned by Paris based, global digital music company Believe. A member of the 'Next 40' index, Believe is the first IPO of a 'unicorn' on Euronext Paris. The company raised €300 million when it went public on June 10, 2021 and is now actively investing in the continued growth of the business.
We have made it our mission to best serve artists and labels at each stage of their development in the digital world. We are a company who cares deeply about our people and our creator community, advocating for diversity, equity, and inclusion across all of our platforms and throughout our business. Innovation keeps us working hard for our artists and collaboration drives the way we work, as well as the way we approach our company’s social responsibility.
Join TuneCore as we embark on the next phase of innovation in the music industry. Lead the team that will bridge creators’ unmet and evolving needs by building the tools and services that they can’t live without and make their lives better.
Job Description
The Copyright Administration Manager, will liaise directly with TuneCore artists and our legal team for all issues related to rights assertion, and help resolve ownership disputes, DMCA claims, and other legal issues related to copyright and intellectual property. They will be responsible for managing the day-to-day operations of the Copyright Administration team, and work collaboratively with TuneCore’s Staff Attorneys, Customer Care, and Content Review & Rights Administration teams to ensure the legitimacy of our clients’ copyrights.
The ideal candidate should be a seasoned Operations professional with demonstrated experience managing/leading teams and working directly with clients, and has a deep knowledge of Copyright/DMCA best practices and law. They think strategically, but can also roll up their sleeves, dig in and get the job done.
Specific Duties
- Manage a team of agents responsible for handling copyright inquiries across multiple channels and languages, ensuring that messaging is clear, accurate and consistent with the company’s brand voice.
- Control the flow of day-to-day operations, lead and prioritize workload, and handle client escalations.
- Establish, evaluate, meet and exceed Copyright KPIs.
- Leverage Zendesk and internal database reporting and analytics to extract actionable insights.
- Optimize processes and procedures for maximum efficiency.
- Conduct regular team performance evaluations.
- Continuously evaluate resource needs and recommend solutions to senior management.
- Direct on-boarding of new agents, as well as ongoing training and knowledge management for all agents.
- Work cross-functionally to resolve copyright and ownership disputes.
- Communicate with digital music services to facilitate requests for release takedown due to Copyright claims.
- Create a team environment that encourages accountability, high standards and optimization.
- Identify team member strengths and assists with their professional development.
- Perform other duties as assigned by management
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Education
BA/BS/JD preferred.
Knowledge/Certifications
- Excellent communications skills: written, verbal and interpersonal.
- Strong problem-solving and decision-making skills.
- Demonstrated leadership ability and a track record of successful planning and execution.
- Expert knowledge of copyright in a high-tech environment
- Excellent people management skills.
- Proactive, energetic attitude with a desire to work in a results-oriented and deadline-driven environment.
- Savvy leader capable of leading and influencing cross-functional teams.
- Familiarity with Jira or other issue-tracking software.
- Proven process improvement and efficiency experience preferred.
Additional Information Equipment Operations
- Extensive experience with Zendesk or equivalent customer service software.
- Proficient in Google Docs and Microsoft Office.
- Experience with digital content management systems (especially iTunes Connect, Spotify Catalog Manager and YouTube Creator Studio) preferred.
- Direct Reports Directly supervise 2 Content Administration Agents.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to fingers, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Relations With Others
- Content Operations and Legal
- Customer Care
- Entertainment Relations
- Finance
- Product
- Publishing Administration
- Technology
Qualifications
- 2+ years of hands-on experience with Copyright/DMCA in a customer-facing role.
- 3+ years of general customer-facing experience in a technical or entertainment industry environment.
- Trust & safety/operations management experience preferred.
- Experience working with creatives preferred.
Benefits & Perks
Benefits & Perks: At TuneCore we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:
- Paid Time Off including vacation, holidays, paid bereavement, and unlimited paid sick days, “Wellness Fridays” year round (close at 1pm on Fridays), week-long company-wide week off between Chrismas and New Years - every employee needs time to take care of themselves and their family.
- Universal Paid Parental Leave for both parents - because we know your newest family member(s) deserve your undivided attention.
- Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first.
- 401k match - an investment in your future.
- Company wide events, outings and volunteer days – we have team spirit and know how to have fun!
- Hybrid Work - when our employees return to the office post COVID they will have the option to work predominantly remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies.
- Learning and development opportunities and career development trainings – We believe in promoting and growing our leadership from within the company and pracively invest in our people.
- Exclusive employee free distribution subscription – to ensure you experience the magic of releasing music worldwide (and give us valued feedback!).
- Free concert tickets to TuneCore artist’s shows – Giving our teams a front row seat to the music we distribute worldwide and support our incredible artists while we’re at it.
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TuneCore is the premier digital music distributor with one of the largest music catalogues in the world. Since its launch in 2006, TuneCore artists have earned over a billion dollars in download and streaming revenue.