Content Operations Technical Account Manager
Description
SoundCloud is a next-generation music entertainment company powered by an ecosystem of artists, fans, and thriving communities. As one of the world’s most influential cultural platforms, SoundCloud holds a singular market position as both a music-streaming service with the largest catalogue of music, and an artist services and distribution business to help artists grow long-term, successful careers.
SoundCloud is a next-generation music entertainment company powered by an ecosystem of artists, fans, and thriving communities. As one of the world’s most influential cultural platforms, SoundCloud holds a singular market position as both a music-streaming service with the largest catalogue of music, and an artist services and distribution business to help artists grow long-term, successful careers.
We’re seeking a Technical Account Manager to join the Content Operations team in our Berlin office. Being a part of the Content Operations team, you will play a key role in establishing and implementing processes and operations with rightsholders, labels, and artists, building relationships, and spreading an understanding of how SoundCloud works.
Key Responsibilities
- Build deep, mutually beneficial relationships with rightsholders through clear, friendly, and timely communication.
- Represent rightsholders and creators' operational, process, and technology needs internally.
- Create and implement policies and procedures to allow rightsholders to use our unique platform and business model best.
- Provide exceptional support for rightsholders using the processes you have put in place.
- Work closely with internal teams to manage issues and inquiries from rightsholders, labels, and artists.
- Lead and manage end-to-end integrations with new rightsholders to make their content available on the platform.
- Interface with all relevant teams in developing new features, functions, and tools
- Constantly evaluate, adapt, and refine processes to improve the SoundCloud experience for artists, labels, and rightsholders.
- Provide feedback and process management solutions to internal teams like Product, Engineering, Legal, and Copyright to represent technical and operational needs.
Requirements
Required Skills And Experience
- You are passionate about music and audio content
- You have 3+ years of experience in the recording or publishing music industry
- You have experience managing operational relationships and/or digital supply chains
- You are comfortable with XML and standard communication processes in digital media
- You are comfortable with basic SQL to get quick answers and regular reports to support processes
- You have an understanding of intellectual property policies or legal affairs in digital media
- You take ownership of issues to find solutions and can manage multiple technical issues and cross-functional projects
- You have the ability to break down and communicate complex, technical issues and solutions
- You are inquisitive, resourceful, and enjoy the process of troubleshooting problems
Benefits & Perks
Benefits
- Not located in Berlin? No worries, we offer extensive relocation support including allowances, one-way flights, temporary accommodation, and by partnering with Expath, on the ground support on arrival
- Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
- Employee Stock Ownership Plan
- Professional development allowance
- Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
- We offer free German courses at beginning, intermediate and advanced
- Various snacks, goodies and 2 free lunches weekly at the office!
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SoundCloud
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SoundCloud is the world’s largest open audio platform, powered by a connected community of creators, listeners, and curators on the pulse of what's new, now and next in culture. Founded in 2007, SoundCloud empowers the world’s audio creators with the best tools, services, and resources to build and grow their careers. With over 200 million tracks from 20 million creators heard in 190 countries, what’s next in music is first on SoundCloud.