Community Manager - Raven Software
Description
Your Mission
The Community Manager is primarily responsible for supporting the community engagement plans, including monitoring conversations online, in forums and social channels and support the creation of community-facing content and subsequent internal reporting.
The Community Manager should have a thorough understanding of video game genres and platforms, including fluency with games-as-a-service practices and production/business models. The Associate Community Manager is a creative and passionate gamer, comfortable with online communities and social media, with excellent communication skills, an understanding of data analytics and the ability to thrive in a highly dynamic environment.
This role is anticipated to be a hybrid work position, and the home studio for this role is Madison, WI.
Responsibilities
- Collaborate on defining and helping to execute the community engagement strategy within Raven Software and as part of Call of Duty Studio Communications
- Contribute to content strategy and Studio Communications, including monitoring conversation and engagement on community channels
- Support product communications needs, as applicable such as blogs, patch notes, social copy, etc.
- Manage content calendars/milestones, delivering content to cross-functional teams, and communicating with teams across Activision/Call of Duty franchise studios
- Establish feedback processes with developers, providing regular/meaningful reporting on community sentiment, concerns, and suggestions
- Analyze and report on content and program performance data to drive continuous improvement and optimization
- Overall ability to adapt to a spectrum of different projects assigned to you by the Communications & Community Manager
Requirements
Minimum Requirements
- 3+ years of experience in a community-oriented role, preferably in the video game industry
- 1+ years of experience working with the Call of Duty franchise
- Excellent written and verbal communication skills and the ability to create quality documentation for various audiences
- Strong understanding of social media landscape, including platform analytics, mechanics, and trends. Experience using platforms X, Instagram, Reddit, Threads, YouTube and more.
- Strong organizational skills and an independent, self-motivated work style
- Solid working knowledge and familiarity of Call of Duty catalog
- Proficiency with MS Office (Word, Excel, and PowerPoint)
Extra Points
- Advanced degrees in communication, marketing, or related field
- Video production/publishing, graphic design, and/or content creation experience
- Project management training and experience
- Experience working with influencers
- Proficiency with Sprinklr, Confluence, and/or JIRA
- Existing strong personal network within Raven’s communities
Benefits & Perks
We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:
Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
401(k) with Company match, tuition reimbursement, charitable donation matching;
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.
How to apply
Apply via link
Activision
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Activision is more than just the leading developer and publisher of video games; we are the creators of some of the world’s biggest, most ground-breaking titles in the industry. Our portfolio includes Call of Duty® and Crash Bandicoot™. Activision is a division of Activision Blizzard (NASDAQ: ATVI), headquartered in Santa Monica, California with locations across the globe. Activision Blizzard is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology, and entertainment. A member of the S&P 500 and recognized on the 2018 FORTUNE 100 Best Companies to Work For® list, Activision Blizzard has operations throughout the world with approximately 10,000 employees and players in 196 countries.