Client Relations Intern
Description
Songtrust is looking for a Client Services intern! This individual will help with the prioritization and advocacy of new and existing clients (songwriters, artists, managers, producers, etc). This role is instrumental to keeping our clients happy, informed, and heard throughout the business.
All internship positions are open to either remote or in office employment. To qualify for in office employment one must meet our company vaccination requirements. All internship positions are part time and paid an hourly rate of $16.04 per hour.
Responsibilities:
- Act as an administrative point of contact for questions from Songtrust clients and any internal queries relating to those clients
- Assist in providing exceptional customer service to Songtrust's roster of global songwriters and business partners
- Help solicit client feedback to improve service, user experience, and software features
- Develop and maintain a thorough understanding of all areas of Songtrust's proprietary technology and systems
- Collaborate with Marketing, Sales, Operations, Business Development, and Product teams to provide the best experience and be an advocate for our clients
Requirements
You have:
- An interest in music publishing
- Strong verbal, written, and interpersonal communication skills
- Ability to work both independently and within a team
- Ability to multitask, adapt to changing priorities, and maintaining composure under stressful/ time-sensitive situations
- Familiarity with Google Suite is preferred
Benefits & Perks
- Ample opportunities to work collaboratively in a growing music tech company
- Work in a collaborative environment full of innovative, passionate, and happy people
- Open, welcoming, and inclusive culture
- Q&A Sessions with various Downtown Music Holdings Employees and Leadership
- Paid Internship opportunity at $16.04 per hour
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Songtrust
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We partner with songwriters, representatives, and businesses to build healthy songwriting careers. Songwriters build healthy careers when they take an active role in managing their business and owning their music. We empower them to do this by providing education, enabling them to register and collect all their publishing royalties, and relentlessly searching for ways to simplify and unite the music industry around the world. Founded in 2011, Songtrust helps music creators own their music, and own their careers.