Backstage Experience Coordinator
Description
Our backstage teams have a leading role in the service experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done, is the extent to which they will care not only for our Artists and touring personnel, but for each other.
WHAT THIS ROLE WILL DO
Live Nation is seeking a Backstage Experience Coordinator for the Aztec Theater. The position will directly report to the venue General Manger. The Backstage Experience Coordinator (BEC) will be responsible for administering various Live Nation and venue designed programs to support local production & touring personnel. The Backstage Experience Coordinator will maintain back of house expectations & backstage division-wide goals while ensuring that our Artist Commitment is met or exceeded. This role will act as a hospitality focused position ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.
Job Functions:
- In partnership with the venue General Manager, the Backstage Experience Coordinator is responsible for administering various Live Nation and venue designed programs to support local production & touring personnel.
- The Backstage Experience Coordinator will maintain back of house hospitality expectations & backstage division-wide goals.
- The Backstage Experience Coordinator will meet & greet the tours upon arrival to the venue and be available to assign dressing rooms and is the point of contact for all hospitality needs.
- Where possible- wash, dry and fold all tour laundry as well as hand and bath towels. The Backstage Experience Coordinator will check dressing rooms periodically through the day to tidy up and collect any towels to be washed.
- Partner with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist’s and touring personnel’s expectations.
- Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.
- Will be the backstage brand ambassador and the face of the service culture program.
- Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team & Venue GM.
- Research best practices and collaborate with the Artist Services team & Venue GM
- to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.
- Work with Production Managers & Catering Teams to help facilitate advances.
- Pre and post show walk through with checklist to make ready all backstage Artist & Touring crew areas and notate any damage to be repairs.
- Oversee all dressing room and bus stock, including after-show meal coordination.
- In coordination with the General and Production Managers, co-manage any applicable backstage program budget and process vendor invoices.
- Will act as the lead in maintaining metrics and sharing information with the Artist Services Team, tracking historic data on Tours & details regarding Artist choices/favorites and manage the backstage tour personnel survey and competition rate for your venue.
- Partner with the venue’s Production Manager, Artist Services team and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.
Requirements
- Must be able to maintain composure around high profile artists/guests and work in an often hectic and loud environment.
- Must have strong organizational, Time management and multi-tasking skills.
- Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Possess a positive outlook, strong communication skills and the ability to engage others.
- Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
- 1 years' plus of backstage/production/hospitality experience.
- 2-3 years’ plus of work experience in a comparable role.
- 1-2 years’ plus of leadership experience.
- Has a natural interest in helping others and a heart for service.
- Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
- Must be able to lift 30 lbs. using proper lifting techniques.
- Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.
- Public speaking or meeting facilitation skills is a plus.
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Live Nation
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Recognized three years in a row by Great Place to Work® and named one of People Magazine’s Top 50 Companies that Care, Live Nation Entertainment is the global leader in live events and ticketing. With business operations and corporate functions across 5 major divisions, Ticketmaster, House of Blues, Concerts, Media & Sponsorship, and Artist Nation, we offer exciting opportunities across every discipline. Generous vacation, healthcare, and retirement benefits are just some of the perks we offer our full-time, global workforce. For any stage in your career, our benefits are designed to help you live life to the fullest. We offer student loan repayment, 6 months paid caregiver leave, Roadie Babies (bring your little ones & a caretaker on your work trips), Music@Home (cultivate your little ones music interest), and tuition reimbursement for ongoing career development. Plus, you'll have access to free concerts, festivals, and more through our exclusive employee ticket concierge.