Audiovisual Coordinator
Description
- Develop a confident understanding of all technical aspects of our internal AV tools and operations
- Become a subject matter expert on continually evolving areas of the customer’s AV team and tools
- Communicate with other teams to plan live events — this includes determining requirements to support them, coordinating calendars in preparation for conferences, and developing budgets
- Assist with pre-production for in-person and virtual live events
- Work with teams across the company to support audio, video conferencing, projection, and other event technological needs
- Intake, triage, and escalate issues encountered during conference room events to find quick solutions, schedule maintenance, and archive issues on shared documents for team visibility
- Coordinate and set meetings with colleagues and coworkers
- Communicate with the Events team to manage team workload and workflow
- Contribute and abide by SOP documents by analyzing our event ticketing system
- Manage gathering and tracking metrics via the ticketing system
- Manage client interactions and expectations in regard to event support needs
- Communicate effectively with clients to identify needs and evaluate alternative technical solutions
- Continually seek opportunities to increase customer satisfaction and deepen client relationships
Requirements
- 3+ years of customer support experience in a technical environment
- High School Diploma or equivalent
- Experience in an event production environment, and a knowledge of the challenges and problem-solving needs within it
- Working experience with customer service software like Jira, Zendesk, or comparable platforms
- Confident with all components of Microsoft Office suite (Word, Excel, PowerPoint) and all components of Google Docs suite (Docs, Sheets, Slides, Forms)
- Confident with Google Calendar scheduling
- Confident with Mac OS and mobile iOS
- Experience with video-conferencing applications such as Google Hangout and Zoom
- Excellent effective verbal and written communication skills
- Excellent interpersonal skills, including relationship-building and collaboration within a diverse, cross-functional team
- Ability to quickly learn to operate new products and features
- Ability to work a flexible schedule including nights and weekends, as needed
- Self-motivated and self-directed
- Strong interest in technology and AV equipment
- Experience working in a start-up environment or tech company
- A production background is a huge plus — this role requires technical troubleshooting without existing documentation
Benefits & Perks
- This full-time role offers a base salary of £60,000 - 70,000 and is eligible for benefits.
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Advanced Systems Group, LLC
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**About** At Advanced Systems Group, we engineer solutions and facilities for Digital Media, Entertainment, and Broadcast that bring your creative concepts to life. With more than 20 years of experience in integrating custom file-based video and film workflows including software and storage, digital asset management, archiving solutions, and hardware, we will develop an optimal workflow that best suits your digital media objectives. Whether your roots are in broadcast, post-production, corporate video, or gaming, we tailor solutions to fit your needs and solve your most complex problems. And we don’t stop there. Our commitment to your success extends beyond developing an efficient workflow; we also maintain your system. We invest time and resources, keeping our technical team trained in the most current software and product updates, so we’re ready when you need us. Advanced Systems Group – Technology and Engineering for Media and Entertainment. • SAN Integration • Editing and Finishing • Animation and Compositing Tools • Digital Intermediate (DI) Workflow Solutions • Archiving, Asset Management, and Backup Solutions