Description

Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do we want to work with some great and prolific creators, we want to also work with creative, passionate, positive, and forward thinking individuals. Maybe this is you? If so, then below you will find an opportunity to join Symphonic. As a company, we want to have an environment that is inclusive, diverse, and accepting so that everyone, regardless of their background, race, or sexual orientation, has a chance to do great things in the industries of music, tech, and marketing. The Assistant, UGC and Rights Management will work full time out of Bogota/Remote and will come with some cool perks as well as ensuring that as an individual you have the proper work/life balance.
In a Nutshell //
Work alongside a team to execute client support and contract management for Symphonic’s user-generated content related platforms
What you will do //
Ensure that all client communication queues are kept at levels mandated by Director, UGC & Video (Support, Client Applications, Queues within Rights Platforms).
Attain and maintain certifications within YouTube.
Research and resolve rights-related issues, such as user disputes, YouTube ownership conflicts, 3rd party claims, ineligible content mitigation, and trust and safety/fraud/copyright issues.
Execute quality assurance, auditing, and process improvement initiatives.
Review, update, and audit content maintained in YouTube’s CMS with a high level of detail, speed, and accuracy.
Assist with additional YouTube related processes – Manual claims, YouTube artist page / topic page work, etc.

Requirements

What you need to have //
Expertise with client support platforms (Zendesk/Salesforce etc.) and record/deal management tools (HubSpot etc. )
1 year related experience
Excellent written and oral communication skills
Working knowledge and experience with Microsoft Word, Excel and PowerPoint and/or equivalent Google Apps
Ability to identify weak spots in a process and improve efficiency
Experience with operational metrics (for example, KPI, OKR, etc.)
Ability to speak, read and write English fluently
What will set you apart //
Knowledge of YouTube, Facebook/Instagram, TikTok, and experience with content management systems
Music industry experience
Rights Management / contract management software experience
Additional Insights //
This role will report to the Director, UGC & Video based in Nashville, TN
This role will work remotely, based in Colombia
The Small Print //
You will mostly work remotely at your own desk, so you can make yourself at home. You will work with a computer (monitor, keyboard, mouse, etc.) and desk phone for a good portion of your day, and you should be able to sit comfortably.
We need you to be able to talk, hear and see well enough to perform all your job tasks. You will need to use your hands and arms to complete work tasks. We may occasionally ask you to lift boxes or materials weighing up to 25lbs. On the rare occasions that you work outside the office, you may be exposed to unpleasant weather. Depending on your role, you may be exposed to night life conditions, including loud music at venues. If you are concerned about any of these requirements or need assistance with any of these, talk to us so we can make a reasonable accommodation for you.

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Symphonic Distribution

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Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in Tampa, FL with offices in Brooklyn, NY, Nashville, TN, Bogotá, Colombia and Brazil. Founded in 2006 by former music producer Jorge Brea, Symphonic provides thousands of new and established record labels, managers, and artists with global digital music and video distribution to hundreds of retail and streaming platforms, playlist pitching, release promotion, and a comprehensive suite of label services. Artists and Record Labels that have had their music and music videos distributed through Symphonic since inception include Ozuna, Chris Lake, deadmau5, Stick Figure, Daddy Yankee, Clozee, Yung Joc, Waka Flocka Flame, Laura Marano, Emily Vaughn, Black Thought, The Movement, and many more of various genres and music focuses.

Job Details

Posted on Mar 21

Bogota, NJ, USA

Hybrid

Contract

Junior