Artist Support Specialist
Description
Join TuneCore as we embark on the next phase of innovation in the music industry. Be part of the team that bridges the unmet and evolving needs of creators by building the tools and services that make their lives better.
Job Description
As an Artist Support Specialist, you will work directly with TuneCore artists via email and phone to help them distribute their music online, answer their questions, and resolve any issues they have about their service.
- Answer customer emails and phone calls to help clients distribute their music, and to use other TuneCore services
- Resolve issues and questions customers have about TuneCore products and services
- Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
- Product account management
- Provide information on customer and product issues to your team’s Lead Agent
- Work with a team on special projects as needed
- Report technical and communication issues to better service TuneCore artists
- Perform other duties as assigned by management
- Work on a flux schedule to provide support for our artists over weekend hours.
Requirements
Qualifications
- At least two years of experience working in an office and/or customer service preferred
- Strong communications skills: written, verbal, and interpersonal
- Working knowledge of Mac and the Microsoft Office Suite
- Understand the importance of good customer service in-person, via telephone, and via email
- Manage time effectively and prioritize workload
- Ability to work well independently, and as part of a team
- An understanding of the digital music industry
- Fluent in English and Spanish
- Experience with Zendesk a plus
Education
- BS/BA degree
Other Duties
- Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Physical Demands
The Physical Demands Described Here Are Representative Of Those That Must Be Met By An Employee To Successfully Perform The Essential Functions Of This Job
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to fingers, handle or feel; and reach with hands and arms.
Benefits & Perks
Benefits & Perks
At TuneCore we’re committed to the well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:
- Paid Time Off including vacation, holidays, paid bereavement, and unlimited paid sick days, “Wellness Fridays” year-round (close at 1pm on Fridays), week-long company-wide week off between Christmas and New Years - every employee needs time to take care of themselves and their family.
- Universal Paid Parental Leave for both parents - because we know your newest family member(s) deserve your undivided attention.
- Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first.
- 401k match - an investment in your future.
- Company wide events, outings and volunteer days – we have team spirit and know how to have fun!
- Hybrid Work - employees have the option to work predominantly remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies.
- Learning and development opportunities and career development trainings – We believe in promoting and growing our leadership from within the company and proactively invest in our people.
- Exclusive employee free distribution subscription – to ensure you experience the magic of releasing music worldwide (and give us valued feedback!).
How to apply
Apply via link
TuneCore
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TuneCore is the premier digital music distributor with one of the largest music catalogues in the world. Since its launch in 2006, TuneCore artists have earned over a billion dollars in download and streaming revenue.