Artist Relations Coordinator - The Merch Collective
Description
- Coordinate with clients, ensuring the highest level of service through open lines of communication and a deep understanding of their needs.
- Engage with clients regularly, focusing on building a productive relationship that leverages TMC's resources to optimize revenue streams through innovative products, designs, and strategies to enhance client relationships and fan satisfaction.
- Attend in-person client meetings, shows, pop-ups, and other events whenever opportunities arise to strengthen relationships and enhance client accounts.
- Interface with Artist Relations Managers to help streamline day-to-day admin tasks which may include, but are not limited to the following:
- Building SKUs, processing orders, and submitting information through TMC’s internal inventory management system.
- Relaying detailed product information to internal Tour and eCommerce departments to facilitate the sale and fulfillment of product on tour, online, retail and other sales channels.
- Understanding client feedback on artwork and sharing explicit direction with the internal Art team to help generate client approvals based on client and team notes.
- Coordinate all internal matters related to accounts by funneling all client information into and out of the company promptly, clearly, completely, and accurately.
- Identify and address issues or delays swiftly, collaborating with internal teams to resolve in a timely manner.
- Actively share successes, challenges, and failures with internal teams to facilitate learning, improvement and opportunity.
- Collaborate with internal departments to develop quarterly and yearly calendars of initiatives and product releases including but not limited to: Tours, VIP, eComm Releases, eComm Promotions, Pop Up Shops, Retail, Collaborations and Client Anniversaries.
- Send a monthly Pipeline detailing upcoming client plans, tasks and challenges for the month to Executive Leadership.
- Collaborate with department heads and their teams to set realistic deadlines on client projects.
- Regularly check in with internal teams to ensure client needs are being met or exceeded, projects are on track, and deadlines are being met.
- Monitor workflow to ensure all internal departments, systems, and third-party associates are on schedule for successful client project execution.
- Monitor and audit costing, quotes, and invoicing related to clients.
- On a Quarterly and Annual basis, included in the Pipeline, discuss each client, what has changed, how yearly plans / projections are going, and how best to achieve and potentially exceed projections. (January, April, July, October)
- Review and audit monthly warehouse reports to ensure accurate client billings, state of inventory and opportunities to move, donate or destroy excess or stale inventory.
- Review weekly eComm sales reports to keep pulse on channel performance.
Requirements
- 1-2 years’ experience in similar project coordinator roles
- Proficient in MS Office (Word, Excel, PowerPoint)
- Extremely organized with acute attention to detail
- Analytical experience - inventory analysis is a huge plus
- Web-savvy user who utilizes social networking and new media opportunities
- Ability to communicate well both written and verbally
- Must be able to multi-task, delegate responsibility and tasks and be flexible toward fast-moving project deadlines
- Professional attitude and willingness to accept challenges
- An interest in music, fashion and pop-culture a definite plus!
- Basic knowledge and experience in Adobe Photoshop and Shopify a plus, but not required
- Work experience in music and/or fashion industries is plus!
Benefits & Perks
- You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
- A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
- An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
- Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
- Investment in your professional growth and development enabling you to thrive in our vibrant community.
- The space to accelerate progress, positively disrupt, and create what happens next
- Time off for a winter recess
How to apply
Apply via link
Sony Music Entertainment India
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Sony Music Entertainment is a global recorded music company with a current roster that includes a broad array of both local artists and international superstars. The company boasts a vast catalog that comprises some of the most important recordings in history. It is home to labels representing music from every genre and artists like Elvis Presley, Michael Jackson, Santana, Beyonce , Shakira, Kings of Leon, Pink , One Direction, Daft Punk, Pharrell Williams , Diplo, Calvin Harris, Cardi B to name a few. A wholly owned subsidiary of SONY MUSIC ENTERTAINMENT Inc, SONY MUSIC ENTERTAINMENT INDIA began operation in 1997, and was the first record company in India to be 100% foreign-owned. It boasts of an extensive catalogue and is home to renowned and celebrated artists and several iconic Bollywood Film soundtracks. Our Global presence ensures that artistes from across the world release their albums in all markets with relevant content. This repository of artistes and albums allows for an incomparable distribution width and depth in the industry. On the local content side, the company has artistes from pop, rock, devotional and film related genres, which ensures a steady stream of releases throughout the year. It is the most preferred destination for artists, media and trade due to its stable and high quality of leadership, and appreciation for talent. At Sony Music India, we operate in an informal, transparent, non-hierarchical and empowered work culture. Talent, Camaraderie, Passion and pursuit of Excellence are our driving forces.