Description

We are seeking an Account Coordinator to join our film/tv team. This is an LA-based, hybrid role. The candidate must work PT hours (9:00 AM – 6:00 PM PT) and work from our Miracle Mile based office on Tuesdays, Wednesdays and any other company mandated time in the future.
Key Responsibilities:
Host live presentations for new and renewing clients to ensure they can efficiently find music
Handle internal and external scheduling for designated Account Executives
Engage and educate clients on music director and other APM offerings and services
Manage client log ins: creation, deactivation, troubleshooting log in issues
Manage pipeline in Salesforce CRM
Follow up with clients for usage reporting and analyze client reporting and health: grow positive signals/behaviors and intervene on negative signals
Keep track of upcoming renewals and collaborate with Account Executives on strategy, action items and proposal creation
Liaise between Film/TV team and Marketing department on a number of recurring and one-off marketing projects including but not limited to email campaigns, social media initiatives, landing pages and pitch decks
Organize and maintain current and relevant account and contact information in the CRM
Run a variety of reports using Salesforce CRM and other internal databases
Stay up to date with industry / competitive landscape / new product features / services
Enter music searches, lyric requests, re-record and stem requests into the CRM for fulfillment and communicate back to clients accordingly
Take detailed notes on all zoom/video calls and execute action items resulting from meetings
Keep clients up to date on additions / updates to APM search experience and/or services
Manage and execute timely outreach to clients at key points in their production cycle
Have a consultative approach to identify client needs and suggest appropriate solutions, products and/or services
Create genuine rapport and trust with existing clients and their teams
Stay current on industry trades / trends / happenings and a day-to-day basis
Other duties as assigned

Requirements

Qualifications
Passion for film/tv and music
Experience in customer success or similar positions
Highly organized, meticulous attention to detail, and solutions oriented mindset
Excellent verbal, written, and interpersonal communication skills - solid note-taking skills
Ability to multi-task and keep up with your tasks, as well as the team’s
Critical thinking, ability to speak up in a group and offer suggestions to optimize existing processes and procedures
Comfortable taking inbound calls, making outbound calls to customers
Experience with CRM software (e.g., Salesforce) and intermediate Excel skills with the ability to quickly learn and adapt to new technologies
Outgoing, friendly personality. Able to give and receive feedback. Curious. Able to follow direction
Effective public speaker with the ability to go beyond following a script and articulate presentations to diverse audiences
Self-starter while not being afraid to ask questions

Benefits & Perks

What’s in it for you?
The opportunity to work with a dynamic and legendary team
A rewarding opportunity in an ever-changing industry
Health benefits, 401k, life and disability benefits and a generous time-off policy
Team building and attendance to industry events
APM is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. Whether by mandate or not, we never have and never will make our employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

How to apply

Apply via link

APM Music

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Everyone who has ever experienced music synchronized to picture knows the undeniable impact that it plays. APM Music has been a crucial part of that experience for over 35 years with everything from the smallest of indie films to the largest blockbuster studio releases; television sit-coms to commercials and sports broadcasting; video games to mobile handheld games; and, even musical greeting cards to online user-generated content. Founded in New York in 1983 as a joint venture between Sony Music Publishing and Universal, APM Music is the recognized leader in the production music industry. Offering the largest production music library in the world, with the most comprehensive collection of high-quality music for media APM Music provides the music that brings media together. Highlights: -780k+Tracks from over 150+ libraries located across the globe -5k New tracks added every 6-8 weeks -10k+ Authentic archival recordings dating back to the early 1900s -185+ Music representing over 185 different countries across the globe -100% Full indemnification and simple licensing for every track

Job Details

Posted on Jan 29

Los Angeles, CA, USA

Hybrid

Full time

Junior